Shipping policy

Processing Time: a. We strive to process and ship orders promptly. Orders are typically processed within [X] business days (excluding weekends and holidays) from the date of purchase. b. Please note that processing time may vary during peak seasons or promotional periods. We appreciate your patience and understanding during such times.

Shipping Methods and Carriers: a. We offer various shipping methods to accommodate your needs. The available options will be presented to you during the checkout process. b. We work with reliable shipping carriers to ensure the safe and timely delivery of your orders. The carrier used for your shipment will depend on factors such as your location and the shipping method selected.

Shipping Destinations: a. We currently ship to [list of countries or regions where you offer shipping]. Please ensure that your shipping address is within one of these locations before placing your order. b. If you are located outside of our shipping destinations, please contact our customer support team for further assistance.

Shipping Costs: a. Shipping costs are calculated based on factors such as the shipping destination, package weight, and selected shipping method. The applicable shipping charges will be displayed during the checkout process. b. We may offer free shipping promotions from time to time. Any such promotions will be clearly communicated on our website or through promotional materials.

Order Tracking: a. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. b. Please note that it may take some time for tracking information to become available after your order is shipped. If you have any concerns or questions regarding your shipment, please contact our customer support team, and we will be happy to assist you.

Customs and Duties: a. For international shipments, customs duties, taxes, and other fees may apply depending on your country's import regulations. These additional charges are the responsibility of the customer. b. Please familiarize yourself with your country's customs policies and any potential import fees before placing your order. My Dog Nose It is not responsible for any customs-related issues or fees incurred during the importation of your order.

Address Accuracy: a. It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not liable for any delays, misdeliveries, or non-deliveries resulting from incorrect or incomplete address information.

Lost or Damaged Packages: a. While we take precautions to ensure the safe delivery of your packages, unforeseen circumstances may arise. If your package is lost or damaged during transit, please contact our customer support team immediately. b. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner. Please note that the resolution process may take some time, and we appreciate your patience and cooperation.